Spare Parts eCommerce | Full-featured webshop especially designed to sell spare parts and other products

spare parts eCommerce catalogues and webshops

Now more than ever, it is as important to provide relevant buyer-specific information to help customers find the right product. The expectations that users bring with them from their B2C shopping experiences must be met. And that is why, today, personalization is a key element in designing a spare parts eCommerce solution. The robust aftermarket platform caters to this new buyer’s expectations, tailored for the needs of the aftermarket.

Relevant search results, lesser number of clicks, saved payments, no overload of information – these are just a few of the expectations of today’s online buyer. As a seller, it is as important to provide relevant buyer-specific information as it is to help customers find the right product. Personalization is a key element in designing an eCommerce solution. Typically, a well-implemented personalization strategy can increase customer experience, customer retention, loyalty to your business, and revenue.

Find, order & pay for your products in a few clicks. Differentiated prices & one-page checkout.

Sell more parts. Make it very easy for all users to place an order.

Manage the webshop efficiently through a single web interface or integrated with the catalogue.

Spare part catalogues and webshops

Adding parts to order has never been easier. With modern web shop design, users will be accustomed from the start.

Business Benefits

Ensure end-users and resellers get access to information needed on spares and service parts and products

Integrate sales, warehousing, logistics, and customer care information in one view

Deliver consistent experience to customers across regions and brands

Efficiently compete with third-party vendors

Improve customer support through an easy feedback communication channel

Optimize your logistics by selling from the right warehouse(s)

Feature Set and Functionalities

Ecommerce

Integrate with existing web shop, or rely on the web shop features that the platform provides: price lists, availability, order basket, used-in, cross sales, etc.

Multi Market/Multi Channel

Increase customer loyalty and employee productivity with up to date localized information through various channels. Limit access to information with user roles

Manage Product Groups

Map product information to ensure higher sales through exposing relationships such as replacements, kits, accessories, variants in the SKU

Intuitive Usage and Design

Easily search, find and navigate through 100,000s of products. Use filters and work sets to minimize the underlying editorial effort

ERP Integration

Integrate with exisitng ERP systems and ensure that latest product, price, availabilty and dispatch information is available. Place orders directly into the ERP system

Personalization

Further customer engagement and loyalty by displaying customer relevant data based on user definition . Allow customers to easily reorder based on order history

Feedback

Improve customer support through easy feedback communication channel. Effective handling of service requests through integration with existing ticketing tools

Single Source of Information

Effectively manage product information, documentation and digital assets — all available in a central repository.

Kitting and replacements

Handle and display service kits, multipacks while at the same time ensure customers can understand which parts are current/not available/replaced.