“The Signifikant platform is highly appreciated by internal and external users alike, and we are very pleased with Signifikant as a partner in our
aftermarket information management”
Bjorn Fahleson, SPM Manager, Spare Parts Management team
The issue at hand
However, the company faced major challenges with their existing information
channel. The system was complicated and unclear, relying on out-of-date technology with limited update possibilities. This outdated infrastructure hindered the company’s ability to provide efficient aftermarket services and timely product details to its customers. There was also a pressing need for
seamless integrations with current tools and systems to ensure smooth, real-time updates.
What was done
Atlas Copco partnered with Signifikant to develop their part information portal, ServAid.
The new ServAid system was designed to streamline the user experience, making it easier for customers to find the exact part information they need. This “shop window” approach lets users quickly navigate the portal and locate specific product details, usage instructions, and repair information.
Key features of the new ServAid portal include:
● Structured and user-friendly access to part information.
● Advanced search options for efficient navigation, including serial number-based filtering.
● Customized views for different end-user types.
● Seamless integration with Atlas Copco’s ERP and PLM systems for real-time product updates.
The after-effect
- Improved end-user experience with comprehensive part information for over 20,000 monthly users.
- Minimised customer inquiries concerning part information.
- Streamlined publishing of technical documentation for 15,000+ parts with no extra manual effort.