Efficient Aftermarket Service and Sales with Signifikant
Delivering information across the B2B2C value chain
Aftermarket Information Syndication - Catalogue, ECommerce and Self-service Portal
The aftermarket has become more complex and much more important for the success of the product’s profitability over its complete lifecycle. This complexity has heightened the need for accurate aftermarket data, including product information, spare parts, and service information. The need for an online parts catalogue originates from a very complex scenario and mix of channel partners that are “authorised” or “independent,” providing single-brand or multi-brand services. With the increased competition in the services sector, many customers select their service partner based on value for money and technical quality, including the quality of the spare parts and the dedicated technical documentation.
The Signifikant platform provides the functionality and infrastructure to offer a single source publishing environment for the complete distribution chain, integrating eCommerce capabilities with up-to-date product information throughout the product lifecycle.
Feature set & functionalities
ERP Integration
Integrate with existing ERP systems and ensure that the latest product, price, availability, and dispatch information is available for eCommerce. Place orders directly into the ERP system.
Multi-market or Multi-channel
Increase customer loyalty and employee productivity through various channels with up-to-date localised service information. Limit access to information with user roles.
Manage Product Groups
Map product information to ensure higher aftermarket sales by exposing relationships such as replacements, kits, accessories, and variants in the SKUs.
Intuitive Usage & Design
Seamlessly search, find, and navigate through 100,000s of products. Use filters and work sets to minimise the underlying editorial effort to access service information.
eCommerce
Integrate with an existing webshop or rely on the web shop features that the platform provides for aftermarket sales: price lists, availability, order basket, used-in, cross sales, etc.
Personalization
Displaying relevant customer and aftermarket data based on user definition can further enhance customer engagement and loyalty. Customers can easily reorder based on order history.
Feedback
Improve customer support through easy feedback communication channels. Effective handling of service requests through integration with existing ticketing tools.
Single Source of Truth
Effectively manage product information, documentation, and digital assets, all available in a central repository.
Kitting & Replacements
Handle and display service kits and multipacks while ensuring customers understand which parts are current, unavailable, or replaced.
Signifikant’s Integrated Platform Functionalities
With Signifikant’s aftermarket platform, you can easily manage spare parts catalogs and technical documents, and publish them across multiple channels (PDF, DVD, WEB) with just one click. It automates the entire aftermarket sales catalogue management process, from creating a new catalogue to updating the aftermarket data and catalogue information, including service information, from a centralised environment to partners, dealers, and customers through the web, facilitating a seamless eCommerce experience.
Single Source of Information
In the Signifikant Aftermarket Platform, product information is largely stored in a central aftermarket data warehouse. This aftermarket data warehouse enables collaborative teamwork in a distributed organisation. It also enables a unified structure of all information to provide live updates of non-structure details, such as pricing, spare parts-related information, and service information.
- Effectively manage thousands of aftermarket sales products, parts, kits, and documentation.
- Link digital assets such as illustrations, images, videos, and documents to the appropriate product or part.
- Refine the E-BOM into an S-BOM through a seamless or automated process.
- Ensure product information, including service information, is readily available to your customers.
Automated Catalogue Publication
Automate the entire aftermarket sales catalogue management process, from creating a new product information catalogue to updating the catalogue aftermarket data information in a centralised environment for partners, dealers, and customers through the web.
- Simplify your workflow and enhance efficiency with our publishing solutions.
- Utilise powerful search functionality to quickly find products with just a few clicks.
- Access your catalogues anytime, with online and offline options available.
- Publish and distribute your aftermarket catalogues across various formats, including web, XML, XLS, PDF, and custom formats.
Aftermarket Spare Parts Portal
The Signifikant Web Shop is specially designed to sell spare parts, components, and services related to aftermarket sales needs. The offers can include spare parts, tools, accessories, merchandise, consumables, services, insurance, documentation, service information, and aftermarket data.
- With updated localised information at their fingertips, customer loyalty and employee productivity can be improved.
- Support B2B2C customers with multi-language, multi-currency, and multi-brand stores that integrate eCommerce functionalities.
- Empower customers to order parts without a middleman, view order history and track order status.
- Simplify system sign-on and authorisations to enhance the user experience.