Efficient Aftermarket Sales with Signifikant’s Integrated Platform
Delivering information across the B2B2C value chain
Aftermarket Information Syndication - Catalogue, ECommerce and Self-service Portal
Signifikant Aftermarket Platform offers a comprehensive suite for managing spare parts, service information, and eCommerce needs. As the aftermarket landscape has grown more complex, it has become increasingly vital to ensure the profitability of a product throughout its entire lifecycle. This complexity has amplified the demand for accurate aftermarket solutions, including spare parts, service data, and crucial aftermarket product information.
The need for an online parts catalogue arises from the intricate mix of channel partners—both “authorised” and “independent”—who offer single-brand or multi-brand services. With the growing competition in the services sector, customers are more likely to choose their service partner based on value for money, technical quality, and the availability of quality spare parts and comprehensive technical documentation.
Signifikant’s online parts catalogue platform delivers the functionality and infrastructure required to provide a single source for publishing accurate aftermarket data. It integrates eCommerce capabilities with up-to-date aftermarket product information, ensuring the distribution chain operates seamlessly throughout the product lifecycle, ultimately driving successful aftermarket sales.
Feature set & functionalities
ERP Integration
Integrate with existing ERP systems to ensure the latest aftermarket product information, including product details, prices, availability, and dispatch data, is accessible for eCommerce. Place orders directly into the ERP system for streamlined aftermarket sales processes.
Multi-market or Multi-channel
Provide localised aftermarket information (such as currency, language, etc) across various channels to increase customer loyalty and employee productivity. Customise user roles to control access to critical aftermarket data and ensure the secure distribution of information.
Product Groups Management
Map aftermarket product information to expose relationships such as replacements, kits, accessories, and SKU variants, driving higher aftermarket sales. This allows easy access to spare parts and related products in the catalogue.
User-Friendly Design
Easily search, find, and navigate through thousands of products in the aftermarket catalogue. Use filters and work sets to reduce editorial effort while providing customers quick access to relevant service information
eCommerce
Seamlessly integrate with existing eCommerce platforms or leverage the webshop features provided by the platform for aftermarket sales, including price lists, availability, order baskets, used-in parts, and cross-sales options.
Personalization
Display relevant customer and aftermarket data based on user preferences to boost customer engagement and loyalty. Enable customers to quickly reorder spare parts and other products based on their order history, enhancing the aftermarket sales experience.
Integrated Feedback
Improve customer support through simple feedback channels. Handle service requests more effectively by integrating with existing ticketing systems, ensuring that aftermarket service issues are resolved efficiently.
Single Source of Truth
Centralise the management of aftermarket product information, documentation, and digital assets in one repository. This ensures that all stakeholders have access to accurate, up-to-date data to support aftermarket sales and customer service.
Kitting & Replacements
Manage and display service kits and multipacks, clearly indicating which spare parts are current, unavailable, or replaced. This ensures that customers have the latest aftermarket data and can make informed purchasing decisions.
Signifikant’s Integrated Platform Functionalities
With Signifikant’s aftermarket platform solution, you can easily manage spare parts catalogues and technical documents and publish them across multiple channels (PDF, DVD, WEB) with just one click. It automates the entire aftermarket sales catalogue management process, from creating a new catalogue to updating aftermarket product information and catalogue details, including service information. This is all done from a centralised environment and seamlessly shared with partners, dealers, and customers via the web, enhancing the eCommerce experience and ensuring accurate aftermarket data is available across all platforms.
Simplify Aftermarket Data with a Single Source of Information
In the Signifikant Aftermarket Platform, product information is stored in a central aftermarket data warehouse, enabling collaborative teamwork in a distributed organisation.
The platform ensures a unified structure for all information, providing live updates on non-structured details such as pricing, spare parts-related information, and service information.
- Effectively manage thousands of aftermarket sales products, parts, kits, and documentation.
- Link digital assets such as illustrations, images, videos, and documents to the appropriate product or part.
- Refine the E-BOM into an S-BOM through a seamless or automated process.
- Ensure that aftermarket product information, including service information, is readily available to customers, enhancing the eCommerce experience
Automated Aftermarket Catalogue Publication
Automate the entire aftermarket catalogue management process, from creating a new product information catalogue to updating aftermarket data and catalogue details in a centralised environment for partners, dealers, and customers via the web
- Simplify your workflow and enhance efficiency with our publishing solutions.
- powerful search functionality to quickly find spare parts and products within your catalogue, enhancing the eCommerce experience.
- Access your catalogues anytime, with online and offline options .
- Publish and distribute your aftermarket catalogues across various formats, including web, XML, XLS, PDF, and custom formats.
Aftermarket Spare Parts Portal
The Signifikant Web Shop is specially designed to sell spare parts, components, and services related to aftermarket sales needs. The offerings can include spare parts, tools, accessories, merchandise, consumables, services, insurance, documentation, service information, and aftermarket data.
- With updated localised information at their fingertips, customer loyalty and employee productivity can be improved.
- Support B2B2C customers with multi-language, multi-currency, and multi-brand stores that integrate eCommerce functionalities.
- Empower customers to order spare parts directly, view order history, and track order status, eliminating the need for intermediaries
- Simplify system sign-on and authorisations to improve the user experience when accessing service information and aftermarket data