Delivering information
across the B2B2C value chain
Features and functionalities of Signifikant
Aftermarket information syndication - catalogue, e-commerce and self service portal
The aftermarket has become more complex and much more important for the success of the product’s profitability over its complete lifecycle. The need for an online parts catalogue originates from a very complex scenario and mix of channel partners that are “authorized” or “independent”, providing single-brand or multi-brand services. With the increased competition is seen in the services sector many customers select their service partner based upon value for money and technical quality which of course also includes the quality of the spare parts and the dedicated technical documentation. The Signifikant Online parts catalogue platform provides the functionality and infrastructure to provide a single source publishing environment for the complete distribution chain with up-to-date product information over the full product lifecycle.
The aftermarket has become more complex and much more important for the success of the product’s profitability over its complete lifecycle. The need for an online parts catalogue originates from a very complex scenario and mix of channel partners that are “authorized” or “independent”, providing single-brand or multi-brand services. With the increased competition is seen in the services sector many customers select their service partner based upon value for money and technical quality which of course also includes the quality of the spare parts and the dedicated technical documentation. The Signifikant Online parts catalogue platform provides the functionality and infrastructure to provide a single source publishing environment for the complete distribution chain with up-to-date product information over the full product lifecycle.
Feature set & functionalities
ERP integration
Integrate with exisitng ERP systems and ensure that latest product, price, availabilty and dispatch information is available. Place orders directly into the ERP system
Multi market/multi channel
Increase customer loyalty and employee productivity with up to date localized information through various channels. Limit access to information with user roles
Manage product groups
Map product information to ensure higher sales through exposing relationships such as replacements, kits, accessories, variants in the SKUs
Intuitive usage & design
Easily search, find and navigate through 100,000s of products. Use filters and work sets to minimize the underlying editorial effort
e-commerce
Integrate with existing web shop, or rely on the web shop features that the platform provides: price lists, availability, order basket, used-in, cross sales, etc
Personalization
Further customer engagement and loyalty by displaying customer relevant data based on user definition . Allow customers to easily reorder based on order history
Feedback
Improve customer support through easy feedback communication channel. Effective handlig of service requests through integration with existing ticketing tools
Single Source of Truth
Effectively manage product information, documentation and digital assets — all available in a central repository.
Kitting & replacements
Handle and display service kits, multipacks while at the same time ensure customers can understand which parts are current/not available/replaced.
Featured Functionality
The platform is developed by Signifikant for managing spare parts catalogue, technical documents, and publish to different channels (PDF/DVD/WEB) with a single click. It automates the entire process of aftermarket sales catalogue management right from creating a new catalogue to updating the catalogue information from a centralized environment to partners, dealers, and customers through the web.
Single Source of Information
In the Signifikant Aftermarket Platform, information is largely stored in a central data warehouse. This data warehouse enables collaborative teamwork in a distributed organization. It also enables a unified structure of all information to provide live updates of non-structure information, as pricing and other types of parts-related information.
- Effectively manage 1000's /unlimited of aftermarket sales products, parts, kits and documentation
- Link digital assets such as illustrations, images, videos and documents to the right product or part
- Refine the E-BOM into an S-BOM in a smooth or automated process
- Make product information quickly available to your customers
Automated Catalogue Publication
Automate the entire process of aftermarket sales catalogue management right from creating a new catalogue to updating the catalogue information from a centralized environment to partners, dealers, and customers through the web.
- Simplify your workflow and enhance your efficiency with our publishing solutions.
- Powerful search functionality to find products in a few clicks
- View catalogues anywhere-anytime, offline and online options available
- Publish and distribute your aftermarket catalogues across various formats, including web, XML, XLS, PDF, and custom formats
Aftermarket Spare Parts Portal
The Signifikant Web Shop is a webshop especially designed to sell spare parts, components, and services related to the needs of the Aftermarket. The offers can be Spare parts, Tools, Accessories, all kinds of Merchandise, Consumables, Services, Insurance, Documentation, amongst others.
- With up-to-date localized information at their fingertips, customer loyalty and employee productivity can be improved
- Support B2B2C customers with multi language, multi currency, multi brand stores
- Empower customers to order parts without a middleman, view order history and see order status
- Simplified system sign on and authorizations